Return Policy

Return & Exchange Policy

At Outletzk, your satisfaction is our top priority. We’re dedicated to ensuring every shopping experience on outletzk.com is smooth, safe, and stress-free. If something doesn’t quite meet your expectations, our return and exchange process is designed to be simple, quick, and customer-focused — so you can always shop with confidence.

Eligibility for Returns
You may request a return if your item meets all of the following conditions:

• The item is unused, unworn, and includes all original tags

• It is returned in its original packaging

• You can provide proof of purchase (such as your order confirmation or receipt)

Please note: Items that are used, damaged, washed, or missing original packaging may not be eligible for a full refund.

Return Timeframe
All return requests must be submitted within 30 days of receiving your order. Returns requested after this period unfortunately cannot be accepted.

How to Start a Return
To begin your return, please contact us at support@outletzk.com and include the following details:

• Your full name and order number

• A copy of your order confirmation or receipt

• A brief reason for return

• A photo or video of the item, especially if it arrived damaged, defective, or incorrect

Our customer support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue was due to our error (for example, a defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to our mistake, we’ll provide a prepaid return label.

• We recommend using a trackable shipping method to ensure your package reaches us safely.

Exchanges
We’re happy to process exchanges for items that are:

• Defective or damaged upon arrival, or

• Incorrect in size, color, or style

To request an exchange, email us at support@outletzk.com with your replacement details. Once approved, your new item will be shipped promptly.

Exceptions & Limitations
Returns may be refused or only partially refunded if:

• The request is made after 30 days from delivery

• The item shows signs of wear, washing, or alteration

• The product was marked as final sale or non-returnable at checkout

At Outletzk, every customer matters. We believe in honesty, fairness, and trust — values that guide every interaction and every order. Your satisfaction isn’t just our promise; it’s the heart of everything we do.